Support

What Allyson Run is

Allyson Run is a running coach you talk to. You tell her about your race, how your week looks and how the training is going, and she builds the plan around that. When your week moves, the plan moves with it.

Allyson Run is an AI. A training tool, not medical advice. For pain that keeps coming back, or any question about your health, she says so and points you to a professional.

Getting help

Write to diego.garcimartin@gmail.com and Diego Garcimartín answers. Say what you were doing and what you saw, and if it is about a plan or a conversation, the day it happened. That is usually enough to find it.

We answer in English and in Spanish, normally within two working days.

Deleting your account

Open the app, go to You, scroll to the bottom and choose to delete your account. It all goes at once: your profile, your plans, your runs, your conversations and the file the coach keeps about you. The rows leave the database and there is no way back. If you would rather we did it, write to the address above and we action it within 30 days.

Your subscription

Your plan, your sessions and your paces are free. The subscription is for the coach, monthly with the first month free, or yearly. Apple handles the money: you pay the price the App Store shows you, the charge lands on your Apple ID, and it renews each month or each year until you cancel.

Cancel or change it on your iPhone: Settings, your name at the top, then Subscriptions. Cancel at least 24 hours before the current month or year ends and there is no next charge, and the coach stays with you until the last day you have already paid for.

Refunds are Apple's to give, through reportaproblem.apple.com. Deleting your account here leaves the subscription running, so cancel that in Settings as well.

Privacy and terms

The privacy policy says what we keep, why we keep it and how to get it out. The terms say what you are agreeing to.